Terms of service

1. Introduction

Welcome to Cozy Hearts! By placing an order or using our website, you agree to these Terms of Service. Please read them carefully.

2. Orders and Payment

    •    All orders are subject to product availability and confirmation of payment.

    •    We accept payment through Shopify’s supported payment methods.

    •    You are responsible for providing accurate order details and shipping information. We are not responsible for errors in orders placed with incorrect information.

3. Products

    •    Printify Products: All items fulfilled via our print-on-demand partner, Printify. We handle all customer service directly. Replacement or refund is available only for damaged or misprinted items.

    •    Bamboo Pajamas: All sales are final unless the mistake is on our part (wrong item or wrong size).

4. Returns and Refunds

Please see our Refund & Return Policy for detailed instructions and conditions regarding returns and refunds.

5. Shipping

    •    Shipping times are estimates and may vary depending on product, location, and shipping method.

    •    Cozy Hearts is not responsible for delays caused by third-party carriers.

6. Intellectual Property

    •    All content on this site, including images, text, logos, and designs, is owned by Cozy Hearts or licensed to us.

    •    You may not reproduce, distribute, or use any content for commercial purposes without our written permission.

7. Limitation of Liability

    •    Cozy Hearts is not liable for indirect, incidental, or consequential damages arising from your use of our products or website.

    •    We are not responsible for orders with incorrect shipping information or mistakes made by the customer when placing an order.

8. Governing Law

These Terms of Service are governed by the laws of the United States. Any disputes will be handled in accordance with applicable law.

9. Changes to Terms

We reserve the right to update or modify these terms at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of the updated Terms.

10. Contact Us

For questions or concerns, please contact us at cozyhearts25@gmail.com

By providing your phone number at checkout or through any communication with us, you consent to receive text messages from Cozy Hearts regarding your order, related updates, or promotional texts. Message and data rates may apply. You may opt out at any time by replying “STOP.”

Thank you for supporting Cozy Hearts!